What areas do you cover?
We service Richmond Hill, Stouffville, Markham, Toronto, Pickering and close surroundings, since 1999.
How do you screen and qualify your cleaners?
• police clearance
• proof of address
• permission to work in Canada
• pass one-on-one interview
• pass complete training
How reliable are your cleaners and management?
Supreme Cleaning Group Ins. professional cleaners are trained to complete all cleaning duties thoroughly, the cleaner(s) will go around your facility for an inspection to ensure that nothing is left unfinished. Additional to that supervisor or the owners of Supreme Cleaning Group Inc. pay surprise or scheduled visits.
Have you ever had any legal or criminal issues with any of your clients?
No, We never had or have any legal or criminal problems with any of our clients!
Are you and your cleaners insured and bonded?
Yes, the insured/bonded certificate is included with a free estimate.
What if something is damaged when my facility is being cleaned?
Although we take extra care when cleaning your facility, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced as long as you let us know within 24 hours after the service has been performed.
Do you provide cleaning products and equipment on regular cleaning?
Yes, we do provide professional vacuum’s, buckets, mops, microfiber cloths, and commercial strength and/or green cleaning solutions, etc.
When will the cleaners come?
We can arrange for our cleaners to come after business hours. If you require:
• Floor Care
• Office Cleaning
• Carpet Cleaning
• Window Cleaning
• Daycare Cleaning
• Dental Office Cleaning
• Medical Office Cleaning
This way our cleaners can perform cleaning effectively without being in anyone’s way and vice versa. Having keys for your property gives us more flexibility and a better chance to clean properly and pay attention to all details without rushing. And we also provide Full-service janitorial solutions for high-rise, office, or commercial buildings inclusive of all common areas, parking, stairwells, lobbies, elevators, etc. For more info please contact at 647-286-8892, or email us at firstname.lastname@example.org
Will I have the same cleaners on each visit?
Yes, you will have the same cleaners on each visit except if he/she goes on holiday or is unable to clean. In these cases you will be notified and we will arrange a temporally replacement.
Do I have to provide keys/card?
Having keys for your property gives us more flexibility and a better chance to clean properly and pay attention to all details without rushing. Unless you require a day time porter that specializes in daytime cleaning.
What is the procedure if I need to change the cleaning day or cancel a service?
If you need to change the cleaning day we need at least 1-2 hours notice. If you would like to cancel our service, we need at least 30 days written notice.
Do I pay you or your cleaners and is there any agency fee that applies?
You pay us directly, we can set up together a direct deposit to our account or you can pay us with any major credit card or you mail us a cheque. There is no agency fee or additional charges on top of what you’ve been quoted.
What shall I do If the scheduled cleaners did not show up?
Our area supervisor along with the owners make sure that never happens, unless there is a serious emergency. We will make sure you find your facility clean and organized in the morning.
Do I qualify for a first-week free cleaning?
All new clients that require weekly or daily cleaning services qualify for a first-week free cleaning.
Do you empty all garbage, and recycling containers?
Yes, we do empty all garbage and recycling containers, unless requested otherwise.
Do you empty paper shredders?
Yes, we do empty all paper shredders, unless requested otherwise.
Do you use green cleaning solutions and products?
We use commercial antibacterial disinfectants, we can use green cleaning solutions upon request.
What carpet cleaning method do you use?
Supreme Cleaning Group Inc. specializes in deep cleaning carpets, rugs and walking mats, leaving them looking great and germ free. We use a steam cleaning method to ensure that the dirt built up deep into the fibers is completely removed. Our professional deep cleaning system uses self-neutralizing solutions that flush the dirt and pollutants from the fibers, leaving your carpets clean and fresh again. The carpet cleaning solutions and shampoos we use are non-toxic, hypoallergenic, biodegradable and fast drying.
Can you guarantee that all stains will be removed?
Supreme Cleaning Group Inc. uses the latest technology when it comes to carpet cleaning. However removing stains is a very difficult process. We need to know what the nature of the stain is, how long it has been on the carpet, have you tried to remove it before contacting us and what the texture of your carpet is. Some stains (from blood, red wine, dark tea or coffee, oil etc.) can not be completely removed as they colour or damage the fabric of the carpet immediately. To achieve maximum result you need to contact us as soon as the stain appeared.
How long does it take for the carpet to get dry?
Depending on the fabric it may takes up from one to two hours for your carpets to get completely dry. To speed up the drying process we recommend you to open all windows, turn on the heaters or fans. You can still walk on the carpets however it is advisable to wear clean shoes.
What are your rates?
Our rates start as low as $245 per 4-8 office cleaning sessions per month. Call us today and automatically qualify for 1 free cleaning week, 647-286-8892.
What other cleaning services do you provide?
We also specialize in carpet cleaning, window cleaning and floor care programs.
Can you leave your cleaners unsupervised?
Our cleaners are fully trained, trustworthy, insured/bonded and disciplined to provide high-quality cleaning services. We can assign them any property to carry out their job. However, our area supervisors and the owners are always in and around all cleaning properties to support the cleaners and inspect all jobs.