Frequently Asked Questions
Professional Cleaning Since 1999
Supreme Cleaning Group has served homes and businesses since 1999. Today, we help businesses across the GTA and Ontario plan regular and one-time cleaning around their property, priorities and operating hours.
Frequently Asked Questions About Our Cleaning Services
We serve the GTA and selected Ontario communities. Share your address or postal code and required tasks so availability can be confirmed.
We agree the rooms, tasks, visit frequency, products and access arrangements before work begins.
Discuss screening, site-induction and access requirements with our team. Request current insurance, WSIB and any other documentation relevant to your project.
Tell us your operating hours and preferred times. Availability and practical access must be confirmed before booking.
Where scheduling allows, regular assignments help the team become familiar with your property. Discuss any continuity requirements when arranging service.
Confirm a site contact, entry and locking-up instructions, restricted rooms and any key or access-card arrangements before the first visit.
Contact our team as early as possible. The notice period and cancellation terms in your written service agreement apply.
Report the details to our team promptly so the incident, relevant documentation and applicable agreement can be reviewed.
Payment method, invoicing and due dates are confirmed in your quotation or service agreement.
Quotes depend on property size, condition, included tasks, visit frequency and access. Call or submit the form for a tailored quote.
No automatic free-week offer is advertised. Any promotion must be expressly confirmed in your written quotation.
Agree ordinary-waste and recycling bins and the designated disposal point. Confidential, clinical, hazardous or specialist waste requires specific arrangements.
We confirm what is included for the agreed tasks. Tell us about approved products, sensitive finishes and any equipment restrictions.
No. Results depend on fibre, stain type, condition and previous treatment. Some marks are permanent.
Drying varies with material, method, ventilation and site conditions. Confirm an estimate and access precautions before the visit.
This can be discussed. Suitable access, security instructions and a reachable site contact must be agreed in advance.
Contact our team promptly with the details so we can review the agreed work and discuss the next step.
Call 833-866-6161 or use the website contact form with your property details, priority tasks and preferred schedule.