Toll Free: (1-855-554-2536)
Email: info@supremecleaninggroup.com

FAQ

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We service Markham and close surroundings, since 1999.

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We request:
• police clearance
• references
• proof of address
• identification
• permission to work in Canada
• pass one-on-one interview
• pass complete training

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Supreme Cleaning Group Ins. professional cleaners are trained to complete all cleaning duties thoroughly, the cleaner(s) will go around your facility for an inspection to ensure that nothing is left unfinished. Additional to that supervisor or the owners of Supreme Cleaning Group Inc. pay surprise or scheduled visits.

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No, We never had or have any legal or criminal problems with any of our clients!

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Yes, insurance is available upon request.

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Although we take extra care when cleaning your facility, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced as long as you let us know within 24 hours after the service has been performed.

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Yes, we do provide professional vacuum's, buckets, maps, microfiber clothes and commercial strength green cleaning solutions, etc.

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Yes, you will have the same cleaners on each visit except if he/she goes on holiday or is unable to clean. In these cases you will be notified and we will arrange a temporally replacement.

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Although we take extra care when cleaning your facility, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced as long as you let us know within 24 hours after the service has been performed.

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Yes, 95% of our cleaning services are provided after business hours (6:00 p.m.). This way our cleaners can perform more effectively without being in anyone's way and vise versa.. Having keys for your property gives us more flexibility and a better chance to clean properly and pay attention to all details without rushing. Unless you require a day time porter that specializes in daytime cleaning.

11. Cleaning Satisfaction Guaranteed: If you are not satisfied with our cleaning performance, please let us know within the first hour of entering your facility, we will send a cleaner to resolve the problem the same day.
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If you need to change the cleaning day we need at least 1-2 hours notice. If you would like to cancel our service, we need at least 30 days written notice.

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You pay us directly, you can set up a direct deposit to our account or mail us a check. There is no agency fee or additional charges on top of what you've been quoted.

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Our area supervisor along with the owners make sure that never happens, unless there is a serious emergency. We will make sure you find your facility clean and organized in the morning.

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You must be a weekly client to qualify for a free carpet or free window cleaning, you will receive a free carpet cleaning or free window cleaning right after we receive your first monthly payment.

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Yes, we do empty all inside garbage bins unless requested otherwise.

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We can recycle your small containers accordingly.

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We use commercial antibacterial disinfectants, we can use green cleaning solutions upon request.

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Supreme Cleaning Group Inc. specializes in deep cleaning carpets, rugs and walking mats, leaving them looking great and germ free. We use a steam cleaning method to ensure that the dirt built up deep into the fibers is completely removed. Our professional deep cleaning system uses self-neutralizing solutions that flush the dirt and pollutants from the fibers, leaving your carpets clean and fresh again. The carpet cleaning solutions and shampoos we use are non-toxic, hypoallergenic, biodegradable and fast drying.

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Supreme Cleaning Group Inc. uses the latest technology when it comes to carpet cleaning. However removing stains is a very difficult process. We need to know what the nature of the stain is, how long it has been on the carpet, have you tried to remove it before contacting us and what the texture of your carpet is. Some stains (from blood, red wine, dark tea or coffee, oil etc.) can not be completely removed as they colour or damage the fabric of the carpet immediately. To achieve maximum result you need to contact us as soon as the stain appeared.

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Depending on the fabric it may takes up from one to two hours for your carpets to get completely dry. To speed up the drying process we recommend you to open all windows, turn on the heaters or fans. You can still walk on the carpets however it is advisable to wear clean shoes.

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Our rates start as low as $185 per 4-5 office cleaning sessions per month plus 1 FREE deep cleaning or 1 FREE carpet cleaning or FREE window cleaning. Please contact us at 1-855-554-2536.

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We also specialize in carpet cleaning, window cleaning and floor care programs.

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Yes, please email us the details for a free estimate appointment at info@supremecleaninggroup.com or call us at 1-855-554-2536.

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Our cleaners are fully trained, trustworthy, insured and disciplined to provide high quality cleaning services. We can assign them any property to carry out their job. However our area supervisors and the owners are always in and around all cleaning properties to support the cleaners and inspect all jobs.

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